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Asked by:
Jackie Baillie, MSP for Dumbarton, Scottish Labour
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Date lodged:
14 May 2002
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Current status:
Answered by Margaret Curran on 28 May 2002
To ask the Scottish Executive what average time was taken to process housing benefit claims by each local authority in (a) 1999-2000, (b) 2000-01 and (c) 2001-02.
The first full year in which data was collected on the performance of local authorities against each relevant performance indicator was 2000-01. The average times were as follows:
average time for processing new claims - 48 daysaverage time for processing notifications for changes of circumstance - 22 dayspercentage of renewal claims processed in time (before the end of the benefit period) - 75%Data for 2001-02 is not yet available.Source: Audit Scotland
Performance Indicators 2000-01 - Benefits, Finance and Corporate Issues.Note: Three of the 32 local authorities in Scotland failed to provide the data requested and, in some cases, the appointed auditors expressed doubt as to the reliability of the data collected. The figures given are an average of the performance of the local authorities which responded.