Role: IT Helpdesk Technician – 2 Posts
Salary: £22,493 to £26,411
Working Pattern: This is a full-time permanent post and our normal working week is 37 hours. There is a shift roster for this role, with working hours typically between 8am and 6pm. We currently operate a wide variety of work patterns, successfully balancing lifestyle choices with business requirements. All requests for part time or flexible working hours will be seriously
Location: Holyrood, Edinburgh
Closing Date: Wednesday 27 November
These jobs are now closed
Sifting process: 28 November - 2 December
Interviews: 15 & 16 December
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"Coming on to the IT Helpdesk I was told no two days are the same and this couldn’t have been truer. I am constantly being challenged with new IT issues to resolve and always have to prioritise my workload. This has encouraged me to work smart and collaborate with other teams to maximise efficiency.
I have learned to take on a range of responsibilities and developed my skills in liaising with colleagues at the parliament and stakeholders beyond. One minute I may be packing kit to post to a constituency office and the next I may be on the phone to a broadband provider investigating an outage at another part of the country. This role can see you providing support to the security team which checks your pass in the morning or an MSP who may be speaking in the chamber in the afternoon. The applications we support range from something as usual as Outlook to niche products used by small teams in specific departments.
As part of Business IT I have been encouraged to challenge current processes and contribute to innovative new ways of working. Improvements are encouraged wherever they can be made and the team is always ready to support one another"
Qasim Afzal, IT Helpdesk Specialist, BIT Infrastructure