The Crèche - general information and conditions of use

The Scottish Parliament Crèche is operated by Tinies UK Ltd.

General information

  • Crèche opening hours are 08.00 - 18.00 Monday to Friday, excluding Public holidays.
  • The Crèche is registered to provide care for children between the ages of six weeks and 5 years.
  • Spaces can be booked up to 2 weeks in advance Bookings can be made by email (Creche@scottish.parliament.uk), by telephone on extension 86192 or in person by reporting to the Crèche Office.
  • Maximum single stay in the Crèche is 4hrs per day.
  • The cost of the Crèche for pass holders is £4 per/hour or part hour. Payment can be made by cash, cheque or by voucher if you receive vouchers through the SPCB's childcare voucher scheme. Further details about the SPCB's childcare voucher scheme can be obtained by contacting the HR Enquiry Service on 0131 348 6500 or by email at humanresources@scottish.parliament.uk.
  • Visitors to the Parliament may use the Crèche free of charge.
  • Snacks are provided but parents/carers should provide lunch for children if stay is over lunchtime period or if child has any special dietary requirements. It should be noted however, that there are no facilities available to cook or reheat food. Bottle warmers are available to allow feeding of younger children and a baby changing/feeding room is situated adjacent to the Crèche.

Admission of children

  • Persons registering or collecting a child from the Crèche must be over 16 years of age.
  • A Child Entry Form must be fully completed prior to a child being admitted to the Crèche to ensure that staff have all the relevant information required to enable children to be cared for appropriately.
  • Included in the information required is:

- Emergency contact details - this must be someone who is not in attendance at Parliament that day.

- Details of any medical conditions, including allergies and any medication to be administered.

- Details of immunisations.

- Contact details for child’s General Practitioner and Health Visitor.

- Details of any special dietary requirements.

- Signed consent for photographs to be taken, emergency medical treatment and acknowledgement of Crèche staff’s responsibility to report suspicions of abuse or neglect to Social Services.

- Parent/carers must sign their child into the Crèche to provide a signature for comparison when the child is being collected at the end of the session.

- Written notice (form provided) must be given at the time of registration if the child is to be collected by another adult.

Remaining in contact

  • It is essential that parents/carers are contactable while their child is in attendance at the Crèche.
  • Parents/carers must remain within the Parliament complex while their child is in the Crèche.
  • Parents/carers must return to the Crèche if requested to do so.

Settling in

  • Parents/carers are encouraged to spend some time with their child to settle him/her into the Crèche.
  • Parents/carers will be admitted to the Crèche following registration of their child but not on collecting the child from the Crèche. This is to prevent other children from becoming upset and thinking that their parent should also have arrived to collect them.

Collecting your child from the creche

  • Parents/carers must return to collect their child at the allotted time.
  • Where a child is to be collected by another adult and this has been notified to the Crèche by the registering parents/carer, the other adult will be required to to give a password as well as providing identification e.g. driving license or passport which contains his/her signature. The adult will be required to sign the Crèche register to release the child into their care.

Failure to collect a child

  • Where a parent/carer fails to collect a child at the end of a session staff will:

- Try to contact the parent/carer.

- Bear in mind that the parent/carer may simply be late.

  • If the parent/carer cannot be contacted the member of staff will inform the Crèche Manager who will then:

- Contact Parliament personnel to alert them to the situation.

- Telephone the emergency contact to ask for the child to be collected.

- As a last resort, contact Social Services for advice.

  • Throughout the above process, Crèche staff will keep both Scottish Parliament personnel and Tinies UK Ltd up to date with the developing situation. Staff will also ensure that the child is protected from anxiety and remains in the Crèche until an authorised person can collect him/her.