Call handling


About the Inquiry

The Justice Sub-Committee on Policing agreed at its meeting of 2 February 2017 to hold an evidence session with Her Majesty's Inspectorate of Constabulary in Scotland (HMICS), Mr Derek Penman, on his recent Independent Assurance Review Police Scotland – Call Handling Update Report, which was published on 24 January 2017.

HMICS provides independent scrutiny of both Police Scotland and the Scottish Police Authority.


The evidence session took place on Thursday 23 February 2017. 

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