The Crown Office and Procurator Fiscal Service (COPFS) has plans underway to migrate to a new 0300 telephone number range. 0300 numbers were introduced by Ofcom specifically for use by public sector bodies and charities to reduce the cost of calls for consumers. The adoption of 0300 numbers will enable COPFS’ callers to benefit from lower call charges, whilst enabling COPFS to continue to offer a single, trusted point of contact across its offices. Calls to 0300 numbers will cost the same or less than calls to 01 and 02 prefixed numbers. This applies to calls from any type of line including mobile, BT and other fixed line or payphone. COPFS aims to introduce the new 0300 telephone number range later in 2017, and precise timescales will be confirmed as part of the on-going transition planning processes.
In the meantime, COPFS has long-standing measures in place for providing geographic (01) number options for its many of its offices and key contacts numbers. This includes the provision of a 01 geographic number for its offices in Ayrshire and for its Enquiry Point service (the primary point of contact for callers to COPFS, including witnesses making enquiries about particular cases). All published numbers on COPFS’ website and official headed paper show the relevant local geographical numbers.