We have had several meetings with Bob Doris, MSP, on these matters.
We have discussed with the Ombudsman the major difficulties some people have with preparing written complaints, form filling or telephoning.
The chairman of Accountability Scotland provided a written submission to the Local Government and Communities Committee (LGCC), in advance of its meeting with the SPSO on 23 January 2019.
ADHD Plus, along with a representative of Accountability Scotland, has also met with the Ombudsman to discuss these issues.
With regard to the audio recording of meetings, we have consulted with The Information Commissioner’s Office and the Equality Advisory and Support Service who are investigating our concerns.