Contractor Performance Management (CPM) Manual

Contractor Performance Management (CPM) is the process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract. It also involves building a good working relationship between the Scottish Parliamentary Corporate Body (SPCB) and its Contractors.

Further reading links in sections provide additional information on various aspects of CPM.

Background to Contractor Performance Management (CPM) System

Contractor Performance Management (CPM) is the process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract. CPM continues throughout the life of a contract.

Contractor Performance Management (CPM) Strategy

The CPM approach should be discussed during the course of the relevant Procurement Strategy. The amount of CPM detail required, and the frequency of CPM reporting, will be dependant on the risk and complexity of the contract.

Developing Key Performance Indicators (KPIs)

The best method to satisfactorily mitigate identified contract risks is by including them in the contract via Key Performance Indicators (KPIs).

Scoring Key Performance Indicators (KPIs) and Reviewing Performance

The following chapter provides guidance in establishing a CAS Scoring Criteria and Methodology.

Reporting on Contractor Performance

Please see this chapter for details on the reporting procedures for contractor management.

Roles and Responsibilities

The roles and resonsibilities of Contract Managers, Purchasers, Contractors and Other Users are explained in this section.

Risk Management and Business Continuity Planning

This section expands on the managing risk material covered in the strategy section of the CPM manual.