IT Helpdesk Specialist

Ref: 598149

Permanent – IT Helpdesk Specialist

Salary Range: £25,626 to £31,770 per annum
Full-time, although we welcome applications on a flexible working basis
Location: Holyrood, Edinburgh

Your new organisation

The Scottish Parliament exists to define, debate, decide and legislate on issues of importance to the people of Scotland. It holds the Scottish Government to account and is answerable to the people of Scotland. Our IT team plays an essential role in allowing the business of the Parliament and its Members to function effectively.

Your new role

You will be joining the Infrastructure function in the Client Desktop Service Team who provide first and second line delivery of high quality, customer focussed support. Your role will be to ensure that effective IT Helpdesk support is provided to our customers in Holyrood, at remote offices and whilst on the move, with a focus on a high first time fix rate and customer satisfaction. The IT Helpdesk Specialist will be specialised in high quality IT Helpdesk support, co-ordinating the work of the IT Helpdesk and be the custodian of our knowledge base and processes

What you will need to succeed

You need to have at least three years of experience in providing excellent IT Helpdesk support, including the co-ordination of helpdesk staff and suppliers. Ideally you will also have a qualification in an IT related discipline. You will have excellent customer handling skills, be technically adept and possess strong written attention to detail skills. You will be expected to be highly organised and be skilled at multi-tasking.

What you’ll get in return

In addition to your salary (£25,626 to £31,770), you’ll be entitled to a great pension scheme with employer contributions of 20.9%; including comprehensive training and career development opportunities. We offer excellent benefits such as Childcare Vouchers, Cycle2Work, Healthy Living Scheme, and Season Travel Ticket Loans, along with the opportunity to work flexibly during your working week, as well as generous holidays (41.5 days’ leave including public holidays).

What you need to do now

If you are interested in this position and looking for a new challenge and the opportunity to join Scotland’s Parliament, we’d love to hear from you. To apply, send your CV and a covering statement demonstrating your Skills, Knowledge & Experience to by midnight on Sunday, 21 January 2018. Applications from Gaelic speakers are welcome. Cuirear fàilte air tagraidhean bho luchd-labhairt na Gàidhlig.

The Scottish Parliament is committed to achieving a diverse workforce which reflects our diverse communities and we welcome applications from all. We are an autism friendly building, have supportive family friendly policies, a room for prayer or reflection, and staff groups which support diversity in the workforce.

Help us improve your experience on the Scottish Parliament website by letting us know what's important to you.

Take our survey! It will only take 5-10 minutes to complete.