Technical Design Specialist

Ref: 587374

Salary Range: £25,626 to £31,770

Location: Holyrood, Edinburgh

Working pattern: Full time, with applications on a job share basis welcomed

Closing date: 5pm Friday 25 August

The Scottish Parliament exists to define, debate, decide and legislate on issues of importance to the people of Scotland. It holds the Scottish Government to account and is answerable to the people of Scotland. The Business Information Technology (BIT) Office is responsible for developing and maintaining the IT solutions and their underlying infrastructure which support and enable the business of the Parliament and its Members. The office supports approximately 1250 network users with the majority of services delivered from Holyrood. In addition, BIT also supports in excess of 100 constituency and regional offices as well as homeworkers.

The office organisational structure has three main elements. These elements are the Programme Management Office, Business Applications and Infrastructure. This role lies within the Infrastructure function and reports to the Technical Design Senior Specialist. The Technical Design Specialist, will work with the Technical Design Senior Specialist, and others, to ensure the effective planning, design and optimisation of the IT infrastructure used to support and enable the business of the Parliament.

This role provides a great opportunity to develop your professional skills and knowledge and gain experience in some leading-edge technologies including Windows 10, Office 2016, Office 365, Dynamics CRM and Sharepoint Online.

You will have the opportunity to innovate using new and established technologies to help MSPs perform their duties, to support and enhance the democratic process and to engage with the people of Scotland.


Working collaboratively with BIT colleagues, suppliers and stakeholders, you will be a key technical resource in project teams delivering new technologies.

You will also ensure the continuous improvement of the technical environment taking into account business needs and the changing technology landscape.

Specific duties will include:

  1. Contributing to design and planning of new technical solutions
  2. Researching new technologies
  3. Implementing new technical solutions
  4. Analysing the performance and reliability of products, systems and services.
  5. Analysing business requirements and translating them into technical design propositions
  6. Working with the BIT management team and senior technical colleagues to develop service and infrastructure improvement plans.
  7. Consulting with and making recommendations to IT users and colleagues in the selection of hardware and software products to address business requirements
  8. Managing incidents and problems, performing root cause analysis, documenting solutions and identifying and implementing service improvement opportunities.

Skills, Qualifications and Experience

You will have relevant professional experience. You will also have a customer focus and service delivery experience.

Your CV and covering statement will demonstrate your skills, qualifications and experience. If you are selected for interview you will be assessed on the following skills:

Technical knowledge/skills

  • Core Microsoft technologies including Office 365, Windows Server and Desktop, Microsoft Office, Exchange and Active Directory
  • Mobile technologies including Enterprise Mobility Platforms and iOS
  • Remote access technologies including Citrix XenApp and Cisco AnyConnect VPN
  • Cloud-based solutions, in particular SaaS offerings to meet specific business needs

Teamwork, interpersonal and communication

  • Ability to work collaboratively with team members and other teams, including suppliers to produce technical designs and to successfully deliver goals
  • Ability to positively communicate new solutions to other teams while encouraging and responding to their feedback.
  • Ability to identify key information from a technical and non-technical perspective and communicate it appropriately in a variety of formats
  • Ability to build productive working relationships with customers and suppliers
  • Ability to multi-task on several high priority activities whilst effectively keeping stakeholders informed of progress and proactively pursuing completion in a timely fashion.

Problem solving and decision making

  • Proven ability to analyse and solve complex problems
  • Ability to research technologies and identify appropriate solutions for specific requirements
  • Ability to understand business challenges and translate them into technical requirements
  • Ability to develop and document options for technical solutions
  • Ability to exploit current technologies to get the most from current investment

Planning, organising and delivering

  • Ability to use time management techniques to efficiently plan and manage workload
  • Experience of working in project teams
  • Ability to define, take ownership of and deliver project work packages

How to apply

To apply, send your CV and a covering statement demonstrating your Skills, Qualifications and Experience to by 5pm Friday 25 August 2017.


We offer a great range of benefits including 41.5 days’ leave (including public holidays), the opportunity to join the Civil Service pension arrangement and flexible working arrangements and family-friendly policies.


The salary range for this post is shown below:

  • Minimum: £25,626
  • Year 1: £28,389
  • Year 2: £31,770

You will progress at the rate of one scale point per year provided you are performing your duties to the required standard. Your progression date will be the anniversary of taking up the appointment in the grade. You will be paid monthly in arrears by Bank Credit Transfer directly into your bank or building society account on the last banking day of the month.


Garden lobby

Working for the Scottish Parliamentary Service

Information about the SPCB as an employer.

the wild flowers in the gardens with the Parliament building in the background

Diversity and Inclusion

Information on Diversity and Inclusion

PC keyboard

How to Apply

Information and guidance about your application.

A day in the life - Gareth Henry, Technical Design Specialist

A significant part of my typical day is spent on project work in one form or another. This could be researching and writing technical papers to be used as the basis for designs or policy decisions relating to new technologies; assisting with technical implementations; investigating and resolving technical issues or testing and development of hardware and software systems and writing documentation. I also spend a fair bit of time looking at how I can help various teams solve problems, or become more efficient through scripting, automation and new and improved processes. I work with a wide range of people from all across the Parliament, technical and non-technical, staff, MSPs and external contractors, so it’s quite a varied role.