Cultural Venue Operations


Applications have now closed.  We will be contacting applicants for Cultural Venue Operations in week beginning to tell them about the outcome in week beginning 12 June.  If you get through to the next stage we will ask you to complete an online assessment during week beginning 19 June.  If you do well in this we will ask you to come to an interview and assessment at Holyrood during week beginning 3 July.

Check our recruitment guidance tool for info and advice about testing and interviews.

We’re offering opportunities for you to begin a career working in Cultural Venues, gaining Diploma in Cultural Venue Operations Level 3

What will I be doing?

Working across our Visitor Services and Events and Exhibitions team, you will be the first point of contact for visitors to the Scottish Parliament building. Our Visitor Service staff have excellent customer service skills, ensuring visitors have an excellent experience when visiting the Scottish Parliament.  


  • be part of a team who are first in line for visitors to the building, providing a friendly and professional welcome
  • learn to think on your feet and deal with unexpected situations
  • help organise and deliver major events and exhibitions
  • develop your presentation skills and confidence skills by undertaking our tour-training programme
  • you'll handle calls from the public, MSPs and others and you’ll learn loads about the role of the Parliament and how it works!

"While working in the Events Team I was involved in the Opening ceremony for the 5th Session of Parliament, this was a huge day of celebrations here on the Royal Mile and it was great to be part of that. It only happens every 5 years and it was a huge success." Michael, former Customer Service apprentice. 

What do I need? 

First of all you’ll need to be committed to carrying out your apprenticeship with us. You need an awareness of what an apprenticeship involves and what you want to get from it at the end. You’ll get lots of support from us and we’ll push you to achieve your potential.

When you upload your CV there are three things you need to tell us in your supporting statement:

  • why you want to do the Cultural Venue Operations apprenticeship?
  • what you want to get out of it?
  • why you want to do an apprenticeship with us?

What will I be tested on?

We’re interested in how you write and communicate and how you get along with people. We’ll be testing this during the recruitment process, along with your IT/digital abilities and how you make decisions and deal with things. You also need be able to provide a high level of service to people with great attention to detail. We’ll also be assessing your potential to develop these skills – and new ones - to succeed in the roles.

This apprenticeship will last up to 1 year with the potential to apply for permanent post with the Parliament at the end. Salary is £16,949 per annum.

link to recruitment guidance tool


Where could I be working during my Cultural Venue Operations Apprenticeship?

Staff from teams where this apprenticeship will be based have described their roles. Find out what this apprenticeship could lead to!


Frequently Asked Questions

Frequently asked questions about the 2017 Apprenticeship Programme

Terms and conditions graphic

What's in it for you?

What you need to know about pay, hours holidays and other terms.

Steven, Visitor Services Officer


"My role gives me a great opportunity to meet visitors from all over the world and share my knowledge of the Parliament. No two days are same, as we're involved in many different aspects of the visitor experience. Whether we are welcoming visitors in the Main Hall, conducting guided tours of the complex, answering telephone enquiries or helping a customer find the perfect memento of their visit in the shop, we ensure that visitors receive all the information and assistance required for an interesting and enjoyable visit".  Find out more about Steven's role. 

Michael, former Customer Service Apprentice


"I worked in Visitor Services, and with the Events and Exhibitions team during my apprenticeship. Customer Services sounded right up my street and the chance to work in such an important building seemed like a great opportunity. No two days are the same, the job is always changing and there's always new things to be getting on with. It's obviously a very important building and I feel like I'm part of that when I'm working here!" Read the story of Michael's apprenticeship.