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PE01740: Improving the handling of complaints about public services

People Communities

Petitioner: Rachel Lowther on behalf of Accountability Scotland


Date Lodged: 01 August 2019

Calling on the Scottish Parliament to urge the Scottish Government to improve complaints handling in the following ways:

  • To allow the Scottish Public Services Ombudsman (SPSO) to take complaints in any format.
  • To require bodies under SPSO jurisdiction (BUJs) and the SPSO to permit complainants to audio-record meetings and phone calls and use this as evidence in any subsequent complaint.


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